One connected hospitality operations platform
Interactive demo with fictional incidents. Start with AC Not Working, review the evidence, then approve or modify the response.
Evidence-led recommendations with human approval at every critical step.
PMS context
Demo data loaded. Live synchronization requires the property manager's PMS API authorization.
Voice intelligence
Paste a call transcript to extract the issue, commitments and risk signals before a manager applies it.
Open summarizerOutcome learning
Outcomes
4
Helpful rate
50%
Learning is evidence-based and manager-reviewed; the system does not silently change operational policy.
Resolve Memory combines reviewed outcomes with feedback from every operating team. Comments inform future solutions but never silently change policy.
Operational memories
4
Similar past incidents
Ranked by incident type, property match and reviewed outcome.
INC-AC-082 · Apartment 305
Aug 12, 4:18 PM · Resolved
Dispatch Marco HVAC, provide a portable fan, update the guest every 30 minutes, and approve up to $60 after manager review if indoor temperature remains above 80°F.
Time
74m
Cost
$185
Guest
5/5
Why it matches: same incident type · same property / unit · resolved outcome · manager marked recommendation helpful
INC-AC-076 · Apartment 214
Jul 30, 9:15 PM · Unresolved
Request thermostat evidence, call the preferred vendor, and automatically surface the backup-vendor option if no ETA is confirmed within 20 minutes.
Time
210m
Cost
$95
Guest
2/5
Why it matches: same incident type
Combined team signal
Maintenance: Send the backup technician if no ETA is confirmed within 20 minutes. • Housekeeping: Add an AC temperature check to the pre-arrival room inspection.
Reviewed
2
Teams
2
Rating
4.5/5
Only manager-reviewed feedback enters the combined learning signal. Original comments and language are preserved for accountability.
Team feedback loop
Maintenance · Marco
English · Aug 12, 5:06 PM · 5/5
The capacitor had failed; the filter was not the cause.
Next time: Send the backup technician if no ETA is confirmed within 20 minutes.
Housekeeping · Amina
English · Today, 9:18 AM · 4/5
The room felt hot before check-in, but the issue was not reported during inspection.
Next time: Add an AC temperature check to the pre-arrival room inspection.
Guest services · Sofia
English · Today, 9:31 AM · 5/5
The guest felt calmer after receiving frequent updates.
Next time: Prepare short messages in the guest’s language.
Prioritize active guest issues and open any incident to manage it.
INC-001
Apartment 305 • Guest: Sarah
Urgency
HIGH
Emotion
HIGH
Confidence
95%
Review Risk
HIGH
Unknown means the system has not verified the fact yet.
Thermostat photo received
Maintenance contacted
Technician ETA
Do not approve a full refund yet. Send the technician immediately and offer temporary assistance while the repair is attempted.
SUGGESTED COMPENSATION / ACTION
$40 credit if repair exceeds threshold
Paste a transcript from your phone or voice provider. Nothing is applied until a manager reviews it.
Capture what actually happened so future recommendations can be evaluated against results.
Similar cases
2
Avg. minutes
142
Helpful
50%