Incident Operations
Evidence-led recommendations with human approval at every critical step.
Incident Queue
Prioritize active guest issues and open any incident to manage it.
3 active
INC-001
AC Not Working
Apartment 305 • Guest: Sarah
Investigating
Urgency
HIGH
Emotion
HIGH
Confidence
95%
Review Risk
HIGH
Evidence
Unknown means the system has not verified the fact yet.
Thermostat photo received
Maintenance contacted
Technician ETA
AI Recommendation
Do not approve a full refund yet. Send the technician immediately and offer temporary assistance while the repair is attempted.
SUGGESTED COMPENSATION / ACTION
$40 credit if repair exceeds threshold