Handle difficult guest incidents with evidence—not guesswork.
ResolveStay helps short-term rental teams organize incident facts, identify what is still unknown, and prepare a consistent next step. A person reviews every critical decision before action is taken.
What is included
- Up to 25 short-term rental units
- Up to 3 operations users
- Guided onboarding and workflow setup
- Incident support for AC outages, guest lockouts, and water leaks
- Evidence tracking, decision recommendations, escalation, and audit history
- Pilot review with documented feedback and next-step recommendations
Human approval stays in control
ResolveStay does not independently issue refunds, contact emergency services, unlock doors, dispatch vendors, or promise compensation. Your team verifies the evidence and approves, modifies, or escalates the recommendation.