01
Report
Capture the incident, guest message and evidence in one place.
AI incident operations for hospitality teams
Resolve property incidents before they become bigger guest problems.
Give managers, cleaners, maintenance and transportation one calm, multilingual workflow—with AI guidance and human approval.
Evidence-led Human-approved Multilingual
01 / THE PROBLEM
When operations fragment
One guest problem can become five disconnected conversations.
A guest reports an issue. A manager needs evidence. Maintenance needs context. A cleaner may need to inspect the property. Everyone is working through different calls, messages and languages.
ResolveStay turns that confusion into one accountable response.
Guest reportEvidenceManager decisionField responseVerified outcome
02 / HOW IT WORKS
From incident to coordinated action.
Five clear steps keep the team aligned without removing the manager from important decisions.
02
Assess
AI identifies urgency, risk and the information still missing.
03
Approve
A manager reviews the recommendation before critical action.
04
Coordinate
Assign the right cleaner, technician or transport provider.
05
Learn
Save the verified outcome so the next response is better.
03 / ONE CONNECTED TEAM
The right information reaches the right person.
Each participant sees what they need, contributes from the field and preserves the original record for accountability.
Work in your team's preferred language
Property managers
Keep control of decisions, policy and spend.
Cleaning teams
Receive clear tasks and report what they see on site.
Maintenance
Get the evidence, location and urgency before dispatch.
Transportation
Support relocations, key delivery and urgent logistics.
04 / A REALISTIC WORKFLOW
A guest reports the AC is not working
The first ten minutes become a plan—not a scramble.
ResolveStay requests the missing evidence, assesses the review and safety risk, proposes a response and helps the manager coordinate the technician and guest update.
Open the AC incident demoINC-001
HIGH PRIORITYAC not working
EvidenceThermostat photo received
AI assessmentGuest comfort + review risk
Next stepDispatch HVAC, update guest
RECOMMENDATION
Send the technician now. Offer temporary assistance and a manager-approved credit only if the repair exceeds the threshold.
05 / WHY RESOLVESTAY
Purpose-built for the moments that test your operation.
Built for difficult incidents
Go beyond routine guest messaging with evidence, urgency and escalation built into the workflow.
AI guidance. Human control.
ResolveStay recommends the next move while managers keep authority over critical decisions.
Multilingual coordination
Teams can contribute in English, Italian, Spanish, French or German without losing the operational context.
Memory grounded in outcomes
Resolve Memory learns from manager-reviewed results and team feedback—not unverified assumptions.
06 / OUR MISSION
Hospitality operations should feel coordinated—even when something goes wrong.
Our mission is to make hospitality operations calmer, faster and more accountable by helping every team act on the same information, in any language, while keeping people in control of important decisions.
Founding pilot
Start with one team and real incidents.
A guided 14-day pilot designed to prove whether ResolveStay improves your actual response workflow.
Apply for the pilot14 days
$299guided pilot
- Manager onboarding
- Existing team invitations
- Incident workflow setup
- Multilingual coordination
- Outcome review
Backup providers are recruited only when your operation shows a real service gap.